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Thank you for reaching out to DIY Door Store. We're here to assist you with any questions, concerns, or feedback you may have.

Return Policy: We offer a 90-day return policy for most items. If you are not satisfied with your purchase, you may return it within 90 days of receiving the shipment. Please ensure that the product is in its original condition and packaging. 

For a standard return request, the customer is responsible for return shipping fees. Once the product is received, our staff will refund you based on the method of payment you used. We do not refund the shipping fees if we have already shipped the product. DIY Door Store reserves the right to charge a restocking fee of up to 20% of the product cost. Special Order and Custom-made products are non-returnable, if damages occur request a replacement in the form below.

For further assistance, feel free to contact our customer service team. We strive to ensure that all products are shipped safely and arrive in perfect condition. However, if you receive a product that is damaged or defective, please report all damage claims within 30 days of receiving shipment(s). For detailed information on our damages and returns policy, please visit our Shipping Page.

Damages and Returns: If your inquiry is regarding a damaged or defective product, please provide the following information in the Contact Form below:

• Department and Order Type
• Description of the damage or defect
• Order number
• Contact Information
• Photos of the damaged or defective product

Our customer service team aims to respond to all inquiries within 24-48 business hours. If you have an urgent matter, please contact us directly at 1 (888) 998-3667

We appreciate your business and look forward to assisting you!