Due to concerns with COVID-19, UPS, FedEx and USPS is unable to
guarantee on-time shipments but is working hard to deliver packages as quickly
as possible. Thank you!
We
offer free shipping on any USPS order over $74.95. We also offer free shipping
on six or more Frames (no glass). Shipping rates apply to Contiguous United States only.
The
customer is responsible for shipping costs of any returned items. Return
shipping costs may be more than the initial shipping cost.
Customers
in Alaska and Hawaii need to contact our sales team for custom shipping rates.
INTERNATIONAL SHIPPING
Customers
need to call to get pricing for international shipments. Customer is
responsible for duties and taxes associated with their order.
CONTIGUOUS UNITED STATES PRICING
|
Description |
Shipping
Rate |
Free
Shipping Threshold |
|
Any
product under 1 pound |
First
Class Shipping |
Purchases
over $74.95 |
|
Handles,
Weather Stripping, & Door Sweeps |
Flat
Rate: $9.95 |
Purchases
over $74.95 |
| Frame Only & 22 x 36 Glass and Frame | Flat Rate: $19.95 | Not Available |
| 22 x 48, 22 x 64 Glass and Frame | Flat Rate: $49.95 | Not Available |
| 22 x 80 Glass and Frame, Storms Doors | Oversized Packaging: $150 | Not Available |
DAMAGES
To make a damage claim please email pictures of your damaged product(s) including the order number in the subject line with a brief explanation of your damages to [email protected]. Please allow 1-2 business days for a customer service representative to contact you about your claim. All damage claims must be reported within 30 days of receiving shipment(s).
SPECIAL-ORDER PRODUCTS
Please note that any special-order items/products placed are subject to take up to 3-4+ weeks of lead time before shipping out of our warehouse. The customer will be notified by email once the order does ship.
CANCELLATIONS
Please note that any cancellations of special ordered items are subject to a 25% restocking fee.
RETURNS
We
accept returns within 90 days of the date the order is shipped to the
customer. Please note that any orders that are sent to us after the 90 days will not get a refund. The customer is responsible for return shipping fees, which are
often higher than the shipping rate we charge when an order is placed.
Once the product is received, our staff will refund you based on the method of
payment you used. Your refund will only be for the price of the
product. We do not refund the shipping fees if we have already shipped
the product. DIY Door Store reserves the right to charge a restocking fee
of up to 20% of the product cost.
Custom made products based on the customers measurements are non-returnable. We will provide you a quote with the details of the order prior to placing the order. This includes products such as, but not limited to aluminum storm doors, vinyl, wood, or steel frame inserts, and vinyl, wood or steel glass inserts.
Please
use the information below for all returns:
DIY
Door Store - Attn: Returns
20525
East 9 Mile Road
St.
Clair Shores, MI 48080