Due to concerns with COVID-19, UPS, FedEx and USPS is unable to
guarantee on-time shipments but is working hard to deliver packages as quickly
as possible. Thank you!
We
offer free shipping on any USPS order over $74.95. We also offer free shipping
on five or more Frames (no glass), and free shipping on three or more Glass
Inserts. Shipping rates apply to Contiguous United States only.
The
customer is responsible for shipping costs of any returned items. Return
shipping costs may be more than the initial shipping cost.
Customers
in Alaska and Hawaii need to contact our sales team for custom shipping rates.
INTERNATIONAL SHIPPING
Customers
need to call to get pricing for international shipments. Customer is
responsible for duties and taxes associated with their order.
CONTIGUOUS UNITED STATES PRICING
|
Description |
Shipping
Rate |
Free
Shipping Threshold |
|
Any
product under 1 pound |
First
Class Shipping |
Purchases
over $74.95 |
|
Handles,
Weather Stripping, & Door Sweeps |
Flat
Rate: $9.95 |
Purchases
over $74.95 |
|
Louvers |
Flat
Rate: $19.95 |
Purchases
of 3 or more |
|
Frames
for Door Glass |
Flat
Rate: $19.95 |
Purchases
of 6 or more |
|
Small
Glass & Frame: 48" or less |
Flat
Rate: $19.95 |
Purchases
of 3 or more |
|
Large
Glass & Frame: 20 x 64 or 22 x 64 |
Flat
Rate: $49.95 |
Purchases
of 3 or more |
|
22
x 80 Glass & Frame |
Oversized
Packaging: $150 |
Purchases
of 3 or more |
|
Entry
& Storm Doors |
Oversized
Packaging: $150 |
Not
Available |
DAMAGES
To
make a damage claim please email pictures of your damaged product(s) including
the order number in the subject line with a brief explanation of your damages
to [email protected].
Please allow 1-2 business days for a customer service representative to contact
you about your claim. All damage claims must be reported within 30 days of receiving
shipment(s).
RETURNS
We
accept returns within 90 days of the date the order is shipped to the
customer. The customer is responsible for return shipping fees, which are
often higher than the shipping rate we charge when an order is placed.
Once the product is received, our staff will refund you based on the method of
payment you used. Your refund will only be for the price of the
product. We do not refund the shipping fees if we have already shipped
the product. DIY Door Store reserves the right to charge a restocking fee
of up to 20% of the product cost.
Custom
made products based on the customers measurements are non-returnable. We
will provide you a quote with the details of the order prior to placing the
order. This includes products such as, but not limited to aluminum storm
doors, vinyl, wood, or steel frame inserts, and vinyl, wood or steel glass
inserts.
CANCELLATIONS
Please
note that any cancellations of special ordered items or custom ordered items
are subject to a 25% restocking fee.
Please
use the information below for all returns:
DIY
Door Store - Attn: Returns
20525
East 9 Mile Road
St.
Clair Shores, MI 48080